911 Call Taker: Public Safety Dispatcher

Regional 911 Intake Solutions; Windsor (CO); On-site; USD 42,000 - 56,000; Full time

Job summary

Regional 911 Intake Solutions in Windsor, CO seeks 911 Call Takers to be the first point of contact for emergency reports. You will ask targeted questions, confirm location, and document details for responders.

Responsibilities include handling emergency and nonemergency lines, entering data into dispatch systems, and providing processing instructions. A high school diploma or GED is commonly required, with some vacancies favoring prior dispatch or customer service experience.

Qualifications

• High school diploma or GED required.
• Customer service or public safety experience helpful but not always required.
• Able to follow structured procedures and complete assessments.

Responsibilities

• Answer incoming emergency calls and assigned nonemergency lines.
• Confirm incident location and caller contact information.
• Use approved questions to identify nature and urgency of the situation.
• Enter accurate details into call-processing or dispatch software.
• Forward incident information promptly to the appropriate dispatch function.
• Assist distressed callers with essential questions and instructions.
• Use language-access resources when needed.
• Provide authorized pre-arrival instructions within training and certification.

Skills

Active listening

Typing speed

Verbal communication

Structured procedures

Education

High school diploma or GED

Tools

Dispatch software

Job description

Regional 911 Intake Solutions in Windsor, CO seeks 911 Call Takers to be the first point of contact for emergency reports. You will ask targeted questions, confirm location, and document details for responders.

Responsibilities include handling emergency and nonemergency lines, entering data into dispatch systems, and providing processing instructions. A high school diploma or GED is commonly required, with some vacancies favoring prior dispatch or customer service experience.