Emergency Call Taker — 24/7 Public Safety Dispatch

Public Safety Dispatch Network; Walker (MO); On-site; USD 40,000 - 60,000; Full time

Job summary

Public Safety Dispatch Network in Walker, MO, is seeking 911 Call Takers to receive emergency and nonemergency calls. The role involves confirming locations, collecting caller information, and documenting details in dispatch software, with training and certification provided.

Employees may work rotating shifts, including nights and weekends, in a 24-hour operations environment. Candidates should have a high school diploma or equivalent and strong listening and typing skills to follow structured

Qualifications

• High school diploma or equivalent; some vacancies may accept without dispatch experience.
• Strong listening, accurate typing, and clear verbal communication; ability to follow structured procedures.

Responsibilities

• Answer incoming emergency calls and assigned nonemergency lines.
• Confirm incident location and caller's callback information.
• Use approved questions to identify the nature and urgency of the situation.
• Enter accurate details into call-processing or dispatch software.
• Forward incident information promptly to the appropriate dispatch function.
• Help distressed callers focus on essential questions and instructions.
• Use language-access and accessibility resources when needed.

Skills

Typing

Listening comprehension

Verbal communication

Customer service

Attention to detail

Education

High school diploma or equivalent

Tools

Dispatch software

Job description

Public Safety Dispatch Network in Walker, MO, is seeking 911 Call Takers to receive emergency and nonemergency calls. The role involves confirming locations, collecting caller information, and documenting details in dispatch software, with training and certification provided.

Employees may work rotating shifts, including nights and weekends, in a 24-hour operations environment. Candidates should have a high school diploma or equivalent and strong listening and typing skills to follow structured