24/7 Emergency Call Taker: Public Safety Support

Public Safety Dispatch Network; Cassville (MO); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Health insurance

Paid leave

Training programs

Job summary

Public Safety Dispatch Network in Cassville, MO, is seeking dedicated 911 Call Takers to be the first point of contact for emergencies. You will ask focused questions, confirm locations, and document critical information for responders.

The role may involve rotating shifts and on-call requirements typical of communications centers. Candidates should have a high school diploma and customer service or public safety experience is helpful; some vacancies accept applicants without dispatch background.

Qualifications

• High school diploma or recognized equivalent is commonly required.
• Customer service, telephone support, or public safety experience may help.
• Some vacancies accept applicants without dispatch experience.

Responsibilities

• Answer incoming emergency calls and assigned nonemergency lines
• Confirm the incident location and caller’s callback information
• Use approved questions to identify the nature and urgency of the situation
• Enter accurate details into call-processing or dispatch software
• Forward incident information promptly to the appropriate dispatch function
• Help distressed callers focus on essential questions and instructions
• Use approved language-access and accessibility resources when needed
• Provide authorized pre-arrival instructions only within training and certification

Skills

Active listening

Typing speed

Verbal communication

Customer service

Education

High school diploma

Job description

Public Safety Dispatch Network in Cassville, MO, is seeking dedicated 911 Call Takers to be the first point of contact for emergencies. You will ask focused questions, confirm locations, and document critical information for responders.

The role may involve rotating shifts and on-call requirements typical of communications centers. Candidates should have a high school diploma and customer service or public safety experience is helpful; some vacancies accept applicants without dispatch background.