911 Call Taker — 24/7 Public Safety Support Specialist

Public Safety Dispatch Network; Willard (MO); On-site; USD 34,000 - 52,000; Full time

Job summary

Public Safety Dispatch Network in Willard, MO seeks 911 Call Takers to join a fast-paced emergency communications team. You will collect essential information, verify locations, and document details for rapid response.

The position emphasizes accurate typing, clear communication, and following structured procedures. Experience in customer service or dispatch is helpful, and the role may require shift work consistent with 24/7 emergency operations.

Qualifications

• Requires a high school diploma or equivalent.
• Customer service or call-center experience is helpful.
• Strong listening, typing, and communication skills are essential.

Responsibilities

• Answer incoming emergency calls and assigned nonemergency lines
• Confirm the incident location and caller's callback information
• Use approved questions to identify the nature and urgency of the situation
• Enter accurate details into call-processing or dispatch software
• Forward incident information promptly to the appropriate dispatch function
• Help distressed callers focus on essential questions and instructions
• Use approved language-access and accessibility resources when needed
• Provide authorized pre-arrival instructions only within training and certification

Skills

Active listening

Accurate typing

Clear verbal communication

Ability to follow procedures

Education

High school diploma or equivalent

Job description

Public Safety Dispatch Network in Willard, MO seeks 911 Call Takers to join a fast-paced emergency communications team. You will collect essential information, verify locations, and document details for rapid response.

The position emphasizes accurate typing, clear communication, and following structured procedures. Experience in customer service or dispatch is helpful, and the role may require shift work consistent with 24/7 emergency operations.