Emergency Call Taker — 24/7 Public Safety Dispatch

National Public Safety Careers; Town of Sheridan (NY); On-site; USD 36,000 - 60,000; Full time

Benefits offered by this job

Health insurance

Retirement contributions

Paid leave

Employee-assistance programs

Continuing training

Job summary

National Public Safety Careers is seeking 911 Call Takers to operate in Sheridan, NY. You will handle emergency and non-emergency lines, confirm locations, collect caller information, and document details for dispatch teams.

The role emphasizes clear communication and strict adherence to procedures. Successful candidates typically possess a high school diploma and strong listening, typing, and verbal skills.

Qualifications

• High school diploma or equivalent.
• Customer service or public safety experience is helpful but not required for all vacancies.

Responsibilities

• Answer incoming emergency calls and assigned nonemergency lines.
• Confirm incident location and caller's callback information.
• Use approved questions to identify nature and urgency of the situation.
• Enter accurate details into call-processing or dispatch software.
• Forward incident information promptly to the appropriate dispatch function.
• Provide pre-arrival instructions only when trained and certified.

Skills

Active listening

Typing speed

Verbal communication

Procedural follow-through

Education

High school diploma

Job description

National Public Safety Careers is seeking 911 Call Takers to operate in Sheridan, NY. You will handle emergency and non-emergency lines, confirm locations, collect caller information, and document details for dispatch teams.

The role emphasizes clear communication and strict adherence to procedures. Successful candidates typically possess a high school diploma and strong listening, typing, and verbal skills.