Emergency Call Taker – 24/7 Shifts

Public Safety Dispatch Network; Niobe (NY); On-site; USD 42,000 - 56,000; Full time

Benefits offered by this job

Health insurance

Paid time off

Training opportunities

Job summary

Public Safety Dispatch Network in Niobe, NY is seeking a 911 Call Taker to handle emergency and nonemergency calls, confirm locations, and document details for dispatch. Training will cover the use of approved questions and software, with emphasis on accuracy and calm communication.

The role requires listening skills, fast, accurate typing, and clear verbal interaction, along with the ability to follow procedures and protect caller information. Shift work and background checks are typical.

Qualifications

• High school diploma or recognized equivalent.
• Experience in customer service or public safety is helpful.
• Able to follow structured procedures and document information clearly.

Responsibilities

• Answer incoming emergency calls and nonemergency lines.
• Confirm incident location and caller contact details.
• Use approved questions to identify urgency and nature of the situation.
• Enter accurate details into call-processing software.
• Forward incident information promptly to the proper dispatch function.
• Assist distressed callers with essential questions and instructions.
• Use language-access resources when needed and maintain privacy.

Skills

Active listening

Typing speed

Verbal communication

Customer service

Education

High school diploma

Tools

Call-processing software

Job description

Public Safety Dispatch Network in Niobe, NY is seeking a 911 Call Taker to handle emergency and nonemergency calls, confirm locations, and document details for dispatch. Training will cover the use of approved questions and software, with emphasis on accuracy and calm communication.

The role requires listening skills, fast, accurate typing, and clear verbal interaction, along with the ability to follow procedures and protect caller information. Shift work and background checks are typical.