911 Emergency Call Taker — 24/7 Dispatch Support

National Public Safety Careers; Village of Depew (NY); On-site; USD 42,000 - 56,000; Full time

Benefits offered by this job

Health insurance

Retirement contributions

Paid leave

Employee assistance program

Ongoing training

Job summary

National Public Safety Careers is seeking qualified candidates for 911 Call Taker opportunities in Depew, NY. The role involves answering emergency and nonemergency lines, confirming locations, and documenting details in dispatch software. Training includes call-taking procedures and certifications.

Candidates should have strong listening skills and clear communication abilities. Positions may require rotating shifts.

Qualifications

• High school diploma or equivalent required.
• Previous customer service or public safety experience helpful but not always necessary.
• Strong listening comprehension and ability to follow structured procedures.

Responsibilities

• Answer incoming emergency calls and assigned nonemergency lines.
• Confirm incident location and caller’s callback information.
• Use standard questions to identify nature and urgency of the situation.
• Enter accurate details into call-processing or dispatch software.
• Forward incident information to the appropriate dispatch function.
• Provide pre-arrival instructions within training.

Skills

Active listening

Accurate typing

Clear verbal communication

Questioning techniques

Education

High school diploma or equivalent

Tools

Call-processing software

Job description

National Public Safety Careers is seeking qualified candidates for 911 Call Taker opportunities in Depew, NY. The role involves answering emergency and nonemergency lines, confirming locations, and documenting details in dispatch software. Training includes call-taking procedures and certifications.

Candidates should have strong listening skills and clear communication abilities. Positions may require rotating shifts.