Emergency 911 Call Taker — 24/7 Public Safety Role

Public Safety Dispatch Network; Sprakers (NY); On-site; USD 42,000 - 64,000; Full time

Benefits offered by this job

Health insurance

Retirement contributions

Paid leave

Employee assistance programs

Job summary

Public Safety Dispatch Network is seeking 911 Call Takers in Sprakers, NY. The role involves taking emergency and non-emergency calls, verifying locations and contact details, and entering information into dispatch software. Training, certifications, and background checks are required.

The position may require rotating shifts and overtime. Candidates should have a high school diploma or equivalent, strong listening and typing skills, and the ability to follow structured procedures.

Qualifications

• Require listening comprehension and clear verbal communication.
• Ability to type accurately and follow structured procedures.
• Previous customer service or public safety exposure is helpful but not required.

Responsibilities

• Answer incoming emergency calls and assigned lines.
• Confirm incident location and caller contact details.
• Use approved questions to identify urgency of the situation.
• Enter details into call-processing or dispatch software.
• Forward incident information to the appropriate dispatch function.
• Provide calm instructions and support to distressed callers.
• Adhere to language-access and privacy requirements.

Skills

Listening

Typing accuracy

Verbal communication

Follow procedures

Education

High school diploma or equivalent

Tools

Call-processing software

Job description

Public Safety Dispatch Network is seeking 911 Call Takers in Sprakers, NY. The role involves taking emergency and non-emergency calls, verifying locations and contact details, and entering information into dispatch software. Training, certifications, and background checks are required.

The position may require rotating shifts and overtime. Candidates should have a high school diploma or equivalent, strong listening and typing skills, and the ability to follow structured procedures.