Emergency Call Taker — 24/7 Public Safety Support

National Public Safety Careers; Willow (NY); Sur place; USD 50 000 - 70 000; Plein temps

Résumé du poste

National Public Safety Careers in Willow, NY seeks dedicated 911 Call Takers to handle emergency and nonemergency calls, verify locations, and document details for dispatch. Training and certifications are required, with eligibility for ongoing professional development and schedule flexibility.

The role emphasizes listening, accurate typing, and clear verbal communication, with structured procedures ensuring patient and public safety throughout each shift.

Qualifications

• Strong listening comprehension and accurate typing are essential.
• Clear verbal communication and the ability to follow structured procedures are required.
• Customer service or dispatch experience is helpful but not always required.

Responsabilités

• Answer incoming emergency calls and assigned nonemergency lines
• Confirm the incident location and caller’s callback information
• Use approved questions to identify the nature and urgency of the situation
• Enter accurate details into call-processing or dispatch software
• Forward incident information promptly to the appropriate dispatch function
• Help distressed callers focus on essential questions and instructions
• Use approved language-access and accessibility resources when needed
• Provide authorized pre-arrival instructions only within training and certification

Connaissances

Listening comprehension

Typing

Verbal communication

Formation

High school diploma

Description du poste

National Public Safety Careers in Willow, NY seeks dedicated 911 Call Takers to handle emergency and nonemergency calls, verify locations, and document details for dispatch. Training and certifications are required, with eligibility for ongoing professional development and schedule flexibility.

The role emphasizes listening, accurate typing, and clear verbal communication, with structured procedures ensuring patient and public safety throughout each shift.