Emergency Communications 911 Call Taker

National Public Safety Careers; Town of Tully (NY); On-site; USD 38,000 - 58,000; Full time

Job summary

National Public Safety Careers is seeking 911 call takers for opportunities in Tully, NY. The role involves taking emergency calls, verifying locations, and documenting information for dispatch coordination.

Successful candidates typically have a high school diploma or equivalent, strong listening skills, accurate typing, and the ability to follow structured procedures. Training and certifications are required.

Qualifications

• High school diploma or equivalent is required or recognized.
• Customer service or telephone support experience is helpful but not always required.
• Must be able to follow structured procedures and communicate clearly.

Responsibilities

• Answer incoming emergency calls and assigned nonemergency lines.
• Confirm incident location and caller callback information.
• Use approved questions to identify nature and urgency of the situation.
• Enter accurate details into call-processing or dispatch software.
• Forward incident information promptly to the appropriate dispatch function.
• Help distressed callers focus on essential questions and instructions.

Education

High School Diploma or equivalent

Job description

National Public Safety Careers is seeking 911 call takers for opportunities in Tully, NY. The role involves taking emergency calls, verifying locations, and documenting information for dispatch coordination.

Successful candidates typically have a high school diploma or equivalent, strong listening skills, accurate typing, and the ability to follow structured procedures. Training and certifications are required.