Emergency Call Taker - 24/7 Public Safety Response

National Public Safety Careers; Purdys (NY); On-site; USD 36,000 - 60,000; Full time

Benefits offered by this job

Health insurance

Retirement contributions

Paid leave

Employee assistance programs

Continuing training

Job summary

National Public Safety Careers seeks qualified candidates for 911 Call Taker roles in Purdys, NY. Responsibilities include handling emergency and nonemergency lines, verifying locations, and recording details in dispatch software.

The position requires strong listening, accurate typing, and clear verbal communication. Training, background checks, and certifications are part of the process, with typical rotating shifts and inclusive benefits.

Qualifications

• High school diploma or equivalent required or preferred.
• Customer service or call-center experience helpful.
• Strong listening skills and accurate typing are essential.

Responsibilities

• Answer incoming emergency calls and assigned nonemergency lines.
• Confirm the incident location and caller’s callback information.
• Use approved questions to identify the nature and urgency of the situation.
• Enter accurate details into call-processing or dispatch software.
• Forward incident information promptly to the appropriate dispatch function.
• Help distressed callers focus on essential questions and instructions.
• Use approved language-access and accessibility resources when needed.
• Provide authorized pre-arrival instructions only within training and certification.

Skills

Active listening

Typing accuracy

Verbal communication

Follow procedures

Education

High school diploma

Tools

Dispatch software

Job description

National Public Safety Careers seeks qualified candidates for 911 Call Taker roles in Purdys, NY. Responsibilities include handling emergency and nonemergency lines, verifying locations, and recording details in dispatch software.

The position requires strong listening, accurate typing, and clear verbal communication. Training, background checks, and certifications are part of the process, with typical rotating shifts and inclusive benefits.