911 Emergency Call Taker & Dispatch Support

National Public Safety Careers; Sheridan (CA); On-site; USD 42,000 - 60,000; Full time

Benefits offered by this job

Health insurance

Retirement contributions

Paid leave

Employee-assistance programs

Continuing training

Job summary

National Public Safety Careers is seeking qualified individuals for 911 Call Taker opportunities in Sheridan, California. You will greet callers, gather essential information, verify locations, and document details for emergency responders.

Training and certification will be provided; shifts may include nights, weekends, holidays, and overtime. Ideal candidates have strong listening skills, accurate typing, clear verbal communication, and the ability to follow structured procedures.

Qualifications

• Employers commonly require a high school diploma or recognized equivalent.
• Successful candidates need strong listening comprehension, accurate typing, clear verbal communication, and the ability to follow structured procedures.

Responsibilities

• Answer incoming emergency calls and assigned nonemergency lines
• Confirm the incident location and caller’s callback information
• Use approved questions to identify the nature and urgency of the situation
• Enter accurate details into call-processing or dispatch software
• Forward incident information promptly to the appropriate dispatch function
• Help distressed callers focus on essential questions and instructions
• Use approved language-access and accessibility resources when needed
• Provide authorized pre-arrival instructions only within training and certification

Job description

National Public Safety Careers is seeking qualified individuals for 911 Call Taker opportunities in Sheridan, California. You will greet callers, gather essential information, verify locations, and document details for emergency responders.

Training and certification will be provided; shifts may include nights, weekends, holidays, and overtime. Ideal candidates have strong listening skills, accurate typing, clear verbal communication, and the ability to follow structured procedures.