24/7 Emergency Call Taker & Communications Operator

National Public Safety Careers; Town of Parish (NY); On-site; USD 42,000 - 64,000; Full time

Benefits offered by this job

Health insurance

Pension/retirement contributions

Paid leave

Job summary

National Public Safety Careers is seeking an organized 911 Call Taker in Parish, NY. You will handle emergency and nonemergency calls, verify locations, and document details in dispatch systems to support responders.

The role requires strong listening and communication skills and adherence to procedures. Applicants with customer service or public safety experience are preferred; training will cover official certifications and call-taking procedures.

Qualifications

• Requires a high school diploma or GED.
• Strong listening and typing skills.
• Ability to follow structured procedures.
• Experience in customer service or public safety is a plus.

Responsibilities

• Answer incoming emergency and nonemergency calls.
• Confirm incident location and caller information.
• Enter data into call-processing or dispatch software.
• Coordinate with dispatch for prompt incident response.
• Maintain caller privacy and confidentiality.

Skills

Active listening

Typing speed

Verbal communication

Multitasking

Education

High school diploma or GED

Tools

Call-processing software

Dispatch software

Job description

National Public Safety Careers is seeking an organized 911 Call Taker in Parish, NY. You will handle emergency and nonemergency calls, verify locations, and document details in dispatch systems to support responders.

The role requires strong listening and communication skills and adherence to procedures. Applicants with customer service or public safety experience are preferred; training will cover official certifications and call-taking procedures.