911 Call Taker — 24/7 Public Safety Communications

Regional 911 Intake Solutions; Pontiac (IL); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Health insurance

Retirement contributions

Paid leave

Employee-assistance program

Continuing training

Job summary

Regional 911 Intake Solutions in Livingston, IL is seeking 911 Call Takers who will be first to speak with callers reporting emergencies. You will ask focused questions, confirm locations, document information, and route details to dispatch staff.

Candidates should have a high school diploma, strong listening, accurate typing, clear verbal communication and the ability to follow structured procedures. The role may involve rotating shifts, weekends, holidays, and overtime.

Qualifications

• High school diploma or equivalent required; customer service or public safety experience helpful.
• Strong listening comprehension, accurate typing and clear verbal communication expected.
• Ability to follow structured procedures and complete assessments per agency guidance.

Responsibilities

• Answer incoming emergency calls and assigned nonemergency lines
• Confirm the incident location and caller’s callback information
• Use approved questions to identify the nature and urgency of the situation
• Enter accurate details into call-processing or dispatch software
• Forward incident information promptly to the appropriate dispatch function
• Help distressed callers focus on essential questions and instructions
• Use approved language-access and accessibility resources when needed
• Provide authorized pre-arrival instructions only within training and certification

Skills

Active listening

Typing

Verbal communication

Procedural compliance

Attention to detail

Education

High school diploma or equivalent

Tools

Dispatch software

Job description

Regional 911 Intake Solutions in Livingston, IL is seeking 911 Call Takers who will be first to speak with callers reporting emergencies. You will ask focused questions, confirm locations, document information, and route details to dispatch staff.

Candidates should have a high school diploma, strong listening, accurate typing, clear verbal communication and the ability to follow structured procedures. The role may involve rotating shifts, weekends, holidays, and overtime.