Emergency Call Taker – 24/7 Public Safety Dispatch

National Public Safety Careers; Sunderland (MA); On-site; USD 35,000 - 60,000; Full time

Benefits offered by this job

Health insurance

Retirement contributions

Paid leave

Training opportunities

Job summary

National Public Safety Careers is seeking candidates for 911 Call Taker opportunities in Sunderland, MA. The role involves taking emergency calls, confirming incident locations, and entering details into dispatch software while following structured procedures.

Training, background checks, and certifications are part of the process. Applicants typically need a high school diploma or equivalent, with strong listening, typing, and verbal communication skills.

Qualifications

• High school diploma or equivalent required; some vacancies may accept applicants without dispatch experience.
• Strong listening comprehension, accurate typing, and clear verbal communication are required.
• Ability to follow structured procedures; assessments determined by the hiring agency.

Responsibilities

• Answer incoming emergency calls and assigned nonemergency lines.
• Confirm incident location and caller’s callback information.
• Use approved questions to identify the nature and urgency of the situation.
• Enter accurate details into call-processing or dispatch software.
• Forward incident information promptly to the appropriate dispatch function.
• Help distressed callers focus on essential questions and instructions.
• Use approved language-access and accessibility resources when needed.
• Provide authorized pre-arrival instructions only within training and certification.

Skills

Listening comprehension

Accurate typing

Verbal communication

Follow structured procedures

Education

High school diploma or equivalent

Tools

Call/dispatch software

Job description

National Public Safety Careers is seeking candidates for 911 Call Taker opportunities in Sunderland, MA. The role involves taking emergency calls, confirming incident locations, and entering details into dispatch software while following structured procedures.

Training, background checks, and certifications are part of the process. Applicants typically need a high school diploma or equivalent, with strong listening, typing, and verbal communication skills.