911 Call Taker – Emergency Communications

Public Safety Dispatch Network; Wakefield (MA); Sur place; USD 42 000 - 60 000; Plein temps

Avantages offerts par ce poste

Health insurance

Retirement contributions

Paid leave

Employee-assistance programs

Continuing training

Résumé du poste

Public Safety Dispatch Network in Wakefield, MA seeks a 911 Call Taker. You will handle emergency and nonemergency calls, verify locations, gather caller data, and relay information to dispatch teams. You must listen carefully, type accurately, and follow established procedures throughout structured assessments.

Successful candidates will complete call-taking training, meet certification requirements, and adhere to privacy standards while providing calm, professional support to callers 24/7.

Qualifications

• Requires a high school diploma or equivalent.
• Strong listening comprehension and accurate typing skills.
• Clear verbal communication and ability to follow structured procedures.
• Assessments and minimum scores are determined by the hiring agency.

Responsabilités

• Answer incoming emergency calls and assigned nonemergency lines.
• Confirm the incident location and caller's callback information.
• Use approved questions to identify the nature and urgency of the situation.
• Enter accurate details into call-processing or dispatch software.
• Forward incident information promptly to the appropriate dispatch function.
• Help distressed callers focus on essential questions and instructions.
• Use approved language-access and accessibility resources when needed.
• Provide authorized pre-arrival instructions only within training and certification.

Connaissances

Listening comprehension

Typing

Verbal communication

Follow procedures

Formation

High School Diploma or Equivalent

Outils

Dispatch software

Headset operation

Description du poste

Public Safety Dispatch Network in Wakefield, MA seeks a 911 Call Taker. You will handle emergency and nonemergency calls, verify locations, gather caller data, and relay information to dispatch teams. You must listen carefully, type accurately, and follow established procedures throughout structured assessments.

Successful candidates will complete call-taking training, meet certification requirements, and adhere to privacy standards while providing calm, professional support to callers 24/7.