Emergency Call Taker — Frontline Support (24/7)

National Public Safety Careers; Pelham (NH); On-site; USD 40,000 - 56,000; Full time

Benefits offered by this job

Health insurance

Retirement contributions

Paid leave

Employee-assistance programs

Continuing training

Job summary

National Public Safety Careers in Pelham, NH seeks 911 Call Takers to be the first point of contact for emergency reporting. You will verify locations, gather essential data, and enter details into dispatch systems to support rapid response.

Applicants should have a high school diploma or equivalent, with strong listening, typing, and communication skills, and the ability to follow structured procedures during critical situations. Training and certifications are required.

Qualifications

• Employers commonly require a high school diploma or recognized equivalent.
• Previous customer service, telephone support, or public safety experience may be helpful, although some vacancies accept applicants without dispatch experience.
• Strong listening comprehension, accurate typing, clear verbal communication, and the ability to follow structured procedures are required.

Responsibilities

• Answer incoming emergency calls and assigned nonemergency lines
• Confirm the incident location and caller’s callback information
• Use approved questions to identify the nature and urgency of the situation
• Enter accurate details into call-processing or dispatch software
• Forward incident information promptly to the appropriate dispatch function
• Help distressed callers focus on essential questions and instructions
• Use approved language-access and accessibility resources when needed
• Provide authorized pre-arrival instructions only within training and certification

Skills

Listening comprehension

Accurate typing

Clear verbal communication

Follow structured procedures

Education

High school diploma or equivalent

Job description

National Public Safety Careers in Pelham, NH seeks 911 Call Takers to be the first point of contact for emergency reporting. You will verify locations, gather essential data, and enter details into dispatch systems to support rapid response.

Applicants should have a high school diploma or equivalent, with strong listening, typing, and communication skills, and the ability to follow structured procedures during critical situations. Training and certifications are required.