Emergency 911 Call Taker - Start Your Public Safety Career

National Public Safety Careers; Wayland (MA); Presencial; USD 42 000 - 54 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Health insurance

Retirement contributions

Paid leave

Employee assistance programs

Continuing training

Resumo da oferta

National Public Safety Careers is seeking qualified candidates for 911 Call Taker positions in Wayland, MA. You will listen to callers, ask targeted questions, confirm locations, and document details for dispatch professionals.

Successful applicants typically have a high school diploma and strong communication skills. Prior call-center or public-safety experience helps, but is not always required; training and certifications are provided.

Qualificações

• High school diploma or recognized equivalent.
• Customer service or call-center experience helpful.
• Some vacancies accept applicants without dispatch experience.

Responsabilidades

• Answer incoming emergency calls and assigned nonemergency lines.
• Confirm incident location and caller’s callback information.
• Use approved questions to identify urgency of the situation.
• Enter details into call-processing or dispatch software.
• Forward incident information to the appropriate dispatch function.
• Provide pre-arrival instructions within training and certification.

Conhecimentos

Active listening

Typing

Verbal communication

Procedures

Formação académica

High school diploma

Ferramentas

Dispatch software

Descrição da oferta de emprego

National Public Safety Careers is seeking qualified candidates for 911 Call Taker positions in Wayland, MA. You will listen to callers, ask targeted questions, confirm locations, and document details for dispatch professionals.

Successful applicants typically have a high school diploma and strong communication skills. Prior call-center or public-safety experience helps, but is not always required; training and certifications are provided.