Emergency Call Taker — 24/7 Public Safety Role

National Public Safety Careers; North Hatfield (MA); On-site; USD 42,000 - 66,000; Full time

Benefits offered by this job

Health insurance

Retirement contributions

Paid leave

Employee-assistance programs

Continuing training

Job summary

National Public Safety Careers is hosting 911 Call Taker opportunities in North Hatfield, MA. The role involves handling emergency and nonemergency calls, confirming locations, and documenting details to support responders.

Candidates typically have a high school diploma, strong listening and typing skills, and the ability to follow scripted procedures. Shifts may rotate, and training and privacy standards apply.

Qualifications

• High school diploma or recognized equivalent.
• Strong listening comprehension and clear verbal communication.
• Ability to follow structured procedures and type accurately.

Responsibilities

• Answer incoming emergency calls and assigned nonemergency lines.
• Confirm incident location and caller’s callback information.
• Use approved questions to identify nature and urgency of the situation.
• Enter accurate details into call-processing or dispatch software.
• Forward incident information promptly to the appropriate dispatch function.
• Provide pre-arrival instructions only within training and certification.
• Maintain caller privacy and confidentiality of incident information.
• Work with available language-access resources when needed.

Job description

National Public Safety Careers is hosting 911 Call Taker opportunities in North Hatfield, MA. The role involves handling emergency and nonemergency calls, confirming locations, and documenting details to support responders.

Candidates typically have a high school diploma, strong listening and typing skills, and the ability to follow scripted procedures. Shifts may rotate, and training and privacy standards apply.