Emergency Call Taker — 24/7 Public Safety Role

Public Safety Dispatch Network; Brookline (MA); On-site; USD 42,000 - 64,000; Full time

Benefits offered by this job

Health insurance

Continuing training

Job summary

Public Safety Dispatch Network is seeking 911 Call Takers in Brookline, MA. The role involves answering emergency and non-emergency lines, confirming locations and caller details, and entering information into dispatch systems. Training is provided, with potential rotating shifts to cover a 24/7 operation.

Applicants should have a high school diploma or equivalent, strong listening and typing skills, and the ability to follow structured procedures. Prior customer service experience is helpful.

Qualifications

• High school diploma or equivalent required or preferred.
• Experience in customer service or call centers is advantageous.
• Ability to follow structured procedures and listen carefully.

Responsibilities

• Answer incoming emergency calls and assign lines as needed.
• Confirm incident location and caller information accurately.
• Use approved questions to determine urgency and nature of the situation.
• Enter details into call-processing or dispatch software promptly.
• Forward incident information to the appropriate dispatch function without delay.
• Provide pre-arrival instructions only within training and certification.
• Adhere to language-access and accessibility resources as required.

Skills

Listening

Typing speed

Verbal communication

Multitasking

Education

High school diploma or equivalent

Tools

Dispatch software

Headset equipment

Job description

Public Safety Dispatch Network is seeking 911 Call Takers in Brookline, MA. The role involves answering emergency and non-emergency lines, confirming locations and caller details, and entering information into dispatch systems. Training is provided, with potential rotating shifts to cover a 24/7 operation.

Applicants should have a high school diploma or equivalent, strong listening and typing skills, and the ability to follow structured procedures. Prior customer service experience is helpful.