Emergency Call Taker: 24/7 Public Safety Dispatch

National Public Safety Careers; Manchester (TN); Presencial; USD 40 000 - 60 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Health insurance

Paid leave

Retirement contributions

Employee‑assistance programs

Resumo da oferta

National Public Safety Careers is seeking qualified 911 Call Takers in Manchester, TN. You will ask focused questions, confirm locations, document details, and support dispatch operations.

This role may require 24-hour shifts, nights, weekends, holidays, and overtime. A high school diploma is required; prior public safety or customer service experience is helpful.

Applicants must meet agency eligibility, complete background checks, and obtain certifications within the required timeframe.

Qualificações

• High school diploma or equivalent required; dispatcher experience may be preferred.
• Strong listening and communication skills; ability to follow structured procedures.

Responsabilidades

• Answer incoming emergency calls and assigned lines.
• Confirm incident location and caller information.
• Use approved questions to identify urgency of the situation.
• Enter details into call-processing or dispatch software.
• Forward incident information to the appropriate dispatch function.
• Assist distressed callers with essential instructions within training.

Conhecimentos

Active listening

Typing speed

Verbal communication

Structured procedures

Formação académica

High school diploma or equivalent

Descrição da oferta de emprego

National Public Safety Careers is seeking qualified 911 Call Takers in Manchester, TN. You will ask focused questions, confirm locations, document details, and support dispatch operations.

This role may require 24-hour shifts, nights, weekends, holidays, and overtime. A high school diploma is required; prior public safety or customer service experience is helpful.

Applicants must meet agency eligibility, complete background checks, and obtain certifications within the required timeframe.