911 Call Taker — 24/7 Public Safety Support

Public Safety Dispatch Network; Pittsfield (MA); In loco; USD 32.000 - 52.000; Tempo pieno

Vantaggi offerti da questo lavoro

Health insurance

Retirement contributions

Paid leave

Employee assistance programs

Continuing training

Descrizione del lavoro

Public Safety Dispatch Network seeks dedicated 911 Call Takers to handle emergency and nonemergency lines. You will confirm locations, collect callback data, and document details in dispatch software. Training provides pre-arrival instructions and access to essential resources.

Successful candidates typically have a high school diploma and prior customer service or call-center experience. This role may require rotating shifts, including nights, weekends, and holidays, with standard background

Competenze

• High school diploma or equivalent required.
• Prior customer service or telephone support experience helpful.

Mansioni

• Answer incoming emergency calls and assigned nonemergency lines.
• Confirm incident location and caller contact information.
• Use approved questions to identify nature and urgency of the situation.
• Enter details into call-processing or dispatch software.
• Forward incident information to the appropriate dispatch function.
• Provide pre-arrival instructions within training and certification.

Descrizione del lavoro

Public Safety Dispatch Network seeks dedicated 911 Call Takers to handle emergency and nonemergency lines. You will confirm locations, collect callback data, and document details in dispatch software. Training provides pre-arrival instructions and access to essential resources.

Successful candidates typically have a high school diploma and prior customer service or call-center experience. This role may require rotating shifts, including nights, weekends, and holidays, with standard background