Emergency Call Taker - 24/7 Public Safety Support

Public Safety Dispatch Network; Knoxville (TN); On-site; USD 35,000 - 65,000; Full time

Benefits offered by this job

Health insurance

Retirement contributions

Paid leave

Job summary

Public Safety Dispatch Network seeks 911 Call Takers to be the first point of contact for emergencies, asking focused questions, verifying locations, and documenting details for responders.

Duties may include call-taking and dispatch, depending on the center. Candidates typically need a high school diploma, strong listening and typing skills, and the ability to follow structured procedures. Training and certifications are required.

Qualifications

• High school diploma or recognized equivalent.
• Strong listening comprehension, accurate typing, clear verbal communication, and ability to follow structured procedures.
• Required assessments and minimum scores are determined by the hiring agency.

Responsibilities

• Answer incoming emergency calls and assigned nonemergency lines.
• Confirm the incident location and caller’s callback information.
• Use approved questions to identify the nature and urgency of the situation.
• Enter accurate details into call-processing or dispatch software.
• Forward incident information promptly to the appropriate dispatch function.
• Help distressed callers focus on essential questions and instructions.
• Use approved language-access and accessibility resources when needed.
• Provide authorized pre-arrival instructions only within training and certification.

Job description

Public Safety Dispatch Network seeks 911 Call Takers to be the first point of contact for emergencies, asking focused questions, verifying locations, and documenting details for responders.

Duties may include call-taking and dispatch, depending on the center. Candidates typically need a high school diploma, strong listening and typing skills, and the ability to follow structured procedures. Training and certifications are required.