Emergency Call Taker — 24/7 Shift Opportunities

Public Safety Dispatch Network; San Antonio (TX); On-site; USD 36,000 - 58,000; Full time

Benefits offered by this job

Health insurance

Retirement plan

Paid leave

EAP program

Ongoing training

Job summary

Public Safety Dispatch Network in the United States seeks 911 Call Takers who will be the first point of contact during emergencies. You will ask focused questions, confirm locations, and document details for responders using approved software.

The role may involve rotating shifts, nights, weekends, and overtime. A high school diploma or equivalent is typically required, with customer service or public safety experience helpful.

Qualifications

• High school diploma or recognized equivalent.
• Customer service, telephone support, or public safety experience helpful.

Responsibilities

• Answer incoming emergency calls and assigned nonemergency lines.
• Confirm the incident location and caller’s callback information.
• Use approved questions to identify the nature and urgency of the situation.
• Enter accurate details into call-processing or dispatch software.
• Forward incident information promptly to the appropriate dispatch function.
• Provide authorized pre-arrival instructions only within training.

Skills

Listening comprehension

Typing accuracy

Verbal communication

Education

High school diploma or equivalent

Job description

Public Safety Dispatch Network in the United States seeks 911 Call Takers who will be the first point of contact during emergencies. You will ask focused questions, confirm locations, and document details for responders using approved software.

The role may involve rotating shifts, nights, weekends, and overtime. A high school diploma or equivalent is typically required, with customer service or public safety experience helpful.