Emergency Communications Specialist (911 Call Taker)

National Public Safety Careers; Bryan (OH); On-site; USD 36,000 - 52,000; Full time

Job summary

National Public Safety Careers is seeking candidates for 911 Call Taker opportunities in West Unity, OH. The role involves answering emergency calls, confirming locations, and documenting details for dispatch coordination.

Training includes call-taking and potential certification, with shift-duties in a 24-hour operation. Applicants should have a high school diploma or equivalent and demonstrate strong listening, accurate typing, and clear verbal communication while following structured

Qualifications

• High school diploma or recognized equivalent is required or preferred.
• Strong listening comprehension and accurate typing are essential.
• Clear verbal communication and ability to follow structured procedures.

Responsibilities

• Answer incoming emergency calls and reported lines.
• Confirm incident location and caller callback information.
• Use approved questions to identify urgency and nature of the situation.
• Enter details into call-processing or dispatch software.
• Forward incident information promptly to the appropriate dispatch function.
• Provide pre-arrival instructions only within training and certification.
• Assist distressed callers and maintain calm communication.
• Apply accessibility resources as needed.

Skills

Listening

Typing accuracy

Verbal communication

Following procedures

Education

High school diploma or GED

Tools

Dispatch software

Job description

National Public Safety Careers is seeking candidates for 911 Call Taker opportunities in West Unity, OH. The role involves answering emergency calls, confirming locations, and documenting details for dispatch coordination.

Training includes call-taking and potential certification, with shift-duties in a 24-hour operation. Applicants should have a high school diploma or equivalent and demonstrate strong listening, accurate typing, and clear verbal communication while following structured