Emergency 911 Call Taker — 24/7 Dispatch Support

National Public Safety Careers; Wooster (OH); On-site; USD 38,000 - 54,000; Full time

Job summary

National Public Safety Careers seeks 911 Call Takers for opportunities in Wooster, Ohio. You will respond to emergency calls, verify locations, and document details for dispatch teams, working under certified training and approved procedures.

Ideal candidates have a high school diploma or equivalent, strong listening and typing skills, and clear communication. Training, background checks, and certifications are provided, with varied shifts including nights and weekends.

Qualifications

• High School Diploma or equivalent required.
• Strong listening comprehension and accurate typing skills.
• Clear verbal communication; ability to follow structured procedures.

Responsibilities

• Answer incoming emergency calls and assigned nonemergency lines.
• Confirm incident location and caller’s callback information.
• Use approved questions to identify the nature and urgency of the situation.
• Enter accurate details into call-processing or dispatch software.
• Forward incident information promptly to the appropriate dispatch function.
• Help distressed callers focus on essential questions and instructions.
• Use approved language-access and accessibility resources when needed.
• Provide authorized pre-arrival instructions only within training and certification.

Skills

Active listening

Typing speed

Verbal communication

Attention to detail

Education

High School Diploma or GED

Tools

Dispatch software

Job description

National Public Safety Careers seeks 911 Call Takers for opportunities in Wooster, Ohio. You will respond to emergency calls, verify locations, and document details for dispatch teams, working under certified training and approved procedures.

Ideal candidates have a high school diploma or equivalent, strong listening and typing skills, and clear communication. Training, background checks, and certifications are provided, with varied shifts including nights and weekends.