Emergency Call Taker – 24/7 Public Safety Communications

Regional 911 Intake Solutions; Sedalia (IN); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Health insurance

Retirement contributions

Paid leave

Employee-assistance programs

Continuing training

Job summary

Regional 911 Intake Solutions is seeking qualified 911 Call Takers in Sedalia, IN. You will answer emergency and non-emergency lines, verify locations, and document details for dispatch coordination.

The role requires strong listening, accurate typing, and clear verbal communication, with the ability to follow structured procedures. Training and certifications are part of the pathway, with varied shifts that may include nights and weekends.

Qualifications

• Employees typically need a high school diploma or equivalent; dispatch experience may help but is not always required.
• Strong listening comprehension and accurate typing are essential; clear verbal communication is important.
• Candidates should be able to follow structured procedures and use approved questions to identify urgency.

Responsibilities

• Answer incoming emergency calls and assigned lines.
• Confirm incident location and caller’s callback information.
• Use approved questions to identify nature and urgency of the situation.
• Enter details into call-processing or dispatch software accurately.
• Forward incident information promptly to dispatch functions.

Skills

Listening comprehension

Typing accuracy

Verbal communication

Follow procedures

Education

High school diploma or equivalent

Tools

Dispatch software

Job description

Regional 911 Intake Solutions is seeking qualified 911 Call Takers in Sedalia, IN. You will answer emergency and non-emergency lines, verify locations, and document details for dispatch coordination.

The role requires strong listening, accurate typing, and clear verbal communication, with the ability to follow structured procedures. Training and certifications are part of the pathway, with varied shifts that may include nights and weekends.