Emergency Communications Dispatcher (24/7 Shifts)

Public Safety Dispatch Network; Jeannette (Westmoreland County); On-site; USD 40,000 - 60,000; Full time

Job summary

Public Safety Dispatch Network in Jeannette, PA seeks 911 Call Takers who answer emergency calls, confirm incident locations, and record caller information for dispatch teams.

Positions may train for both call taking and radio dispatch, require completing background checks and exams, and involve rotating shifts, nights, weekends, and overtime as needed.

Applicants should have a high school diploma or equivalent and strong listening, typing, and communication skills.

Qualifications

• High school diploma or equivalent.
• Strong listening and verbal communication skills.
• Ability to follow structured procedures.
• Experience in customer service or public safety is a plus.

Responsibilities

• Answer incoming emergency calls and assigned nonemergency lines.
• Confirm the incident location and caller’s callback information.
• Use approved questions to identify the nature and urgency of the situation.
• Enter accurate details into call-processing or dispatch software.
• Forward incident information promptly to the appropriate dispatch function.
• Help distressed callers focus on essential questions and instructions.
• Use approved language-access and accessibility resources when needed.
• Provide authorized pre-arrival instructions only within training and certification.

Skills

Listening comprehension

Accurate typing

Clear verbal communication

Customer service experience

Education

High school diploma or GED

Tools

Call-processing software

Dispatch software

Job description

Public Safety Dispatch Network in Jeannette, PA seeks 911 Call Takers who answer emergency calls, confirm incident locations, and record caller information for dispatch teams.

Positions may train for both call taking and radio dispatch, require completing background checks and exams, and involve rotating shifts, nights, weekends, and overtime as needed.

Applicants should have a high school diploma or equivalent and strong listening, typing, and communication skills.