Emergency Call Taker (24/7) — Public Safety Support

Regional 911 Intake Solutions; Duquesne (Allegheny County); On-site; USD 35,000 - 55,000; Full time

Benefits offered by this job

Health insurance

Retirement contributions

Paid leave

Job summary

Regional 911 Intake Solutions in Duquesne, PA is seeking 911 Call Takers to be the first point of contact during emergencies. You will ask focused questions, confirm locations, and document details for coordination.

The role may involve rotating shifts, nights, weekends, holidays, and overtime. A high school diploma or equivalent is required, strong listening and typing skills, and the ability to follow procedures.

Qualifications

• High school diploma or equivalent required.
• Strong listening, typing, and clear verbal communication.
• Ability to follow structured procedures and complete assessments.

Responsibilities

• Answer incoming emergency and nonemergency lines.
• Confirm incident location and caller’s callback information.
• Use approved questions to assess urgency.
• Enter details into call-processing or dispatch software.
• Forward incident information to dispatch.
• Guide distressed callers with essential steps.
• Use language-access resources when needed.
• Provide pre-arrival instructions within training.

Skills

Listening skills

Typing

Verbal communication

Customer service

Education

High school diploma or equivalent

Tools

Dispatch software

Job description

Regional 911 Intake Solutions in Duquesne, PA is seeking 911 Call Takers to be the first point of contact during emergencies. You will ask focused questions, confirm locations, and document details for coordination.

The role may involve rotating shifts, nights, weekends, holidays, and overtime. A high school diploma or equivalent is required, strong listening and typing skills, and the ability to follow procedures.