Emergency Call Taker (24/7) - Public Safety

Public Safety Dispatch Network; Upper Black Eddy (PA); On-site; USD 34,000 - 52,000; Full time

Benefits offered by this job

Health insurance

Retirement contributions

Paid leave

Employee-assistance programs

Continuing training

Job summary

Public Safety Dispatch Network is seeking 911 Call Takers in Upper Black Eddy, PA. You will answer emergency and nonemergency lines, verify locations, and document details in dispatch software. Training covers pre-arrival instructions and accessibility resources to support callers effectively.

Applicants should have a high school diploma or equivalent and strong listening, typing, and verbal communication skills. Roles may require shift work and adherence to agency procedures.

Qualifications

• High school diploma or recognized equivalent required.
• Strong listening comprehension and clear verbal communication.
• Ability to follow structured procedures and guidelines.

Responsibilities

• Answer incoming emergency calls and assigned nonemergency lines.
• Confirm incident location and caller contact information.
• Use approved questions to identify nature and urgency.
• Enter accurate details into call-processing or dispatch software.
• Forward incident information promptly to dispatch functions.
• Assist distressed callers with essential questions and instructions.
• Use language-access and accessibility resources when needed.
• Provide pre-arrival instructions only within training and certification.

Skills

Active listening

Typing accuracy

Clear verbal communication

Follow structured procedures

Education

High school diploma or equivalent

Tools

Dispatch software

Job description

Public Safety Dispatch Network is seeking 911 Call Takers in Upper Black Eddy, PA. You will answer emergency and nonemergency lines, verify locations, and document details in dispatch software. Training covers pre-arrival instructions and accessibility resources to support callers effectively.

Applicants should have a high school diploma or equivalent and strong listening, typing, and verbal communication skills. Roles may require shift work and adherence to agency procedures.