Emergency 911 Call Taker - 24/7 Public Safety Role

Public Safety Dispatch Network; Hereford Township (PA); Presencial; USD 36.000 - 52.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Health insurance

Retirement contributions

Paid leave

Employee assistance programs

Continuing training

Descripción de la vacante

Public Safety Dispatch Network in Hereford, PA seeks 911 Call Takers to be the first point of contact during emergencies. You will ask focused questions, confirm locations, document details, and forward information to dispatch teams.

Applicants typically need a high school diploma and strong listening and typing skills. Training and certifications are provided; background checks and assessments are required. Work may include rotating shifts and on-call duties.

Formación

• High school diploma or recognized equivalent is commonly required.
• Strong listening comprehension and clear verbal communication are essential.
• Accurate typing and ability to follow structured procedures are important.

Responsabilidades

• Answer incoming emergency calls and assigned nonemergency lines.
• Confirm incident location and caller’s callback information.
• Use approved questions to identify the nature and urgency of the situation.
• Enter accurate details into call-processing or dispatch software.
• Forward incident information promptly to the appropriate dispatch function.
• Help distressed callers focus on essential questions and instructions.
• Use language-access and accessibility resources when needed.
• Provide pre-arrival instructions only within training and certification.

Conocimientos

Active listening

Typing speed

Clear verbal communication

Educación

High school diploma

Herramientas

Call-processing software

Descripción del empleo

Public Safety Dispatch Network in Hereford, PA seeks 911 Call Takers to be the first point of contact during emergencies. You will ask focused questions, confirm locations, document details, and forward information to dispatch teams.

Applicants typically need a high school diploma and strong listening and typing skills. Training and certifications are provided; background checks and assessments are required. Work may include rotating shifts and on-call duties.