911 Call Taker: Emergency Communications Specialist

Public Safety Dispatch Network; Coulter (PA); On-site; USD 35,000 - 52,000; Full time

Job summary

Public Safety Dispatch Network in Coulters, PA seeks 911 Call Takers to be the first point of contact for emergency callers. You will ask focused questions, confirm locations, and document information for dispatch.

This role may involve rotating shifts, nights, weekends, and overtime. A high school diploma is typically required; prior customer service or public safety experience can help, and training leads to certification.

Qualifications

• High school diploma or recognized equivalent.
• Previous customer service or public safety experience may be helpful.
• Some vacancies accept applicants without dispatch experience.

Responsibilities

• Answer incoming emergency calls and assigned nonemergency lines.
• Confirm the incident location and caller’s callback information.
• Use approved questions to identify the nature and urgency of the situation.
• Enter accurate details into call-processing or dispatch software.
• Forward incident information promptly to the appropriate dispatch function.
• Help distressed callers focus on essential questions and instructions.
• Use approved language-access and accessibility resources when needed.
• Provide authorized pre-arrival instructions only within training and certification.

Skills

Active listening

Typing speed

Verbal communication

Procedural following

Education

High school diploma

Tools

Call-processing software

Job description

Public Safety Dispatch Network in Coulters, PA seeks 911 Call Takers to be the first point of contact for emergency callers. You will ask focused questions, confirm locations, and document information for dispatch.

This role may involve rotating shifts, nights, weekends, and overtime. A high school diploma is typically required; prior customer service or public safety experience can help, and training leads to certification.