Emergency Call Taker - 24/7 Public Safety Career

National Public Safety Careers; Ulm (MT); On-site; USD 42,000 - 54,000; Full time

Job summary

National Public Safety Careers is advertising 911 Call Taker opportunities in Ulm, MT. Call Takers answer emergency and nonemergency lines, confirm incident details, and document information in dispatch software. Training, background checks, and certifications are required.

Shift work and potential overtime may apply, with eligibility criteria for employment and background checks specified by the agency. Successful candidates will have a high school diploma or equivalent, strong listening and

Qualifications

• High school diploma or recognized equivalent.
• Strong listening comprehension, accurate typing, and clear verbal communication are required.
• Ability to follow structured procedures and complete assessments per agency requirements.

Responsibilities

• Answer incoming emergency calls and assigned nonemergency lines.
• Confirm incident location and caller’s callback information.
• Use approved questions to identify the nature and urgency of the situation.
• Enter accurate details into call-processing or dispatch software.
• Forward incident information promptly to the appropriate dispatch function.
• Help distressed callers focus on essential questions and instructions.
• Use approved language-access and accessibility resources when needed.
• Provide authorized pre-arrival instructions only within training and certification.

Skills

Listening comprehension

Typing

Verbal communication

Education

High school diploma or equivalent

Job description

National Public Safety Careers is advertising 911 Call Taker opportunities in Ulm, MT. Call Takers answer emergency and nonemergency lines, confirm incident details, and document information in dispatch software. Training, background checks, and certifications are required.

Shift work and potential overtime may apply, with eligibility criteria for employment and background checks specified by the agency. Successful candidates will have a high school diploma or equivalent, strong listening and