911 Call Taker: 24/7 Public Safety Support

Public Safety Dispatch Network; Babb (MT); On-site; USD 42,000 - 66,000; Full time

Benefits offered by this job

Health insurance

Retirement contributions

Paid leave

Continuing training

Job summary

Public Safety Dispatch Network seeks 911 Call Takers in Montana to efficiently handle emergency and nonemergency calls. You will verify incident locations, capture caller information, and input data into dispatch systems for rapid response.

Applicants should have strong listening skills, accurate typing, and clear verbal communication, with a high school diploma or equivalent. Training, certifications, and shift work may apply.

Qualifications

• High school diploma or recognized equivalent.
• Strong listening and typing skills.
• Ability to follow structured procedures under stress.

Responsibilities

• Answer incoming emergency calls and assigned nonemergency lines.
• Confirm incident location and caller’s callback information.
• Use approved questions to identify the nature and urgency of the situation.
• Enter accurate details into call-processing or dispatch software.
• Forward incident information promptly to the appropriate dispatch function.
• Provide essential instructions within training and certification.

Skills

Active listening

Typing

Verbal communication

Customer service

Education

High school diploma

Tools

Dispatch software

Job description

Public Safety Dispatch Network seeks 911 Call Takers in Montana to efficiently handle emergency and nonemergency calls. You will verify incident locations, capture caller information, and input data into dispatch systems for rapid response.

Applicants should have strong listening skills, accurate typing, and clear verbal communication, with a high school diploma or equivalent. Training, certifications, and shift work may apply.