911 Call Taker — Frontline Emergency Support

National Public Safety Careers; Whitlash (MT); On-site; USD 42,000 - 60,000; Full time

Benefits offered by this job

Health insurance

Retirement contributions

Paid leave

Job summary

National Public Safety Careers is seeking qualified individuals for 911 Call Taker roles in Montana. The position involves answering emergency and nonemergency calls, confirming locations, and entering information into dispatch software.

Applicants should demonstrate strong listening, typing, and communication skills, with customer service experience preferred. Work may involve rotating shifts and adherence to training and certification requirements.

Qualifications

• High school diploma or equivalent is commonly required.
• Strong listening, typing, and verbal communication skills are essential.
• Experience in customer service or public safety is helpful but not always required.

Responsibilities

• Answer incoming emergency calls and nonemergency lines.
• Confirm incident location and caller information.
• Identify nature and urgency of the situation using approved questions.
• Enter accurate details into call-processing or dispatch software.
• Promptly forward incident information to dispatch functions.
• Provide pre-arrival instructions within training boundaries.

Skills

Typing speed

Active listening

Verbal communication

Customer service

Education

High school diploma or equivalent

Tools

Call-processing software

Job description

National Public Safety Careers is seeking qualified individuals for 911 Call Taker roles in Montana. The position involves answering emergency and nonemergency calls, confirming locations, and entering information into dispatch software.

Applicants should demonstrate strong listening, typing, and communication skills, with customer service experience preferred. Work may involve rotating shifts and adherence to training and certification requirements.