Emergency 911 Call Taker — 24/7 Dispatch Support

National Public Safety Careers; Hardin (MT); On-site; USD 36,000 - 60,000; Full time

Benefits offered by this job

Health insurance

Retirement contributions

Paid leave

Continuing training

Job summary

National Public Safety Careers is seeking 911 Call Takers in Hardin, MT. These roles involve handling emergency and nonemergency calls, confirming locations, and gathering essential information to support responders.

You may work rotating shifts and must meet hiring requirements such as a high school diploma and strong listening and typing skills. Training and certifications are provided as part of employment.

Qualifications

• Requires high school diploma or equivalent.
• Customer service or dispatch experience helpful but not required.
• Ability to follow structured procedures.

Responsibilities

• Answer incoming emergency and nonemergency calls.
• Confirm incident location and caller contact details.
• Ask targeted questions to determine urgency.
• Enter information into call-processing or dispatch software.
• Forward incident data to the appropriate dispatch function.
• Provide calm instructions to callers within training.
• Reference language-access resources when needed.
• Maintain caller privacy and confidentiality.

Skills

Active listening

Typing speed

Verbal communication

Questioning

Education

High School Diploma or GED

Job description

National Public Safety Careers is seeking 911 Call Takers in Hardin, MT. These roles involve handling emergency and nonemergency calls, confirming locations, and gathering essential information to support responders.

You may work rotating shifts and must meet hiring requirements such as a high school diploma and strong listening and typing skills. Training and certifications are provided as part of employment.