Emergency Communications Call Taker (Public Safety)

National Public Safety Careers; Alberton (MT); Sur place; USD 38 000 - 54 000; Plein temps

Avantages offerts par ce poste

Health insurance

Retirement contributions

Paid leave

Employee-assistance programs

Continuing training

Résumé du poste

National Public Safety Careers is seeking 911 Call Takers for assignments in Alberton, MT. The role involves taking emergency and nonemergency calls, confirming locations, and documenting details for dispatch teams.

Training, certifications, and adherence to procedures are essential. Successful applicants typically have a high school diploma or equivalent, with customer service or public safety experience helpful.

Qualifications

• High school diploma or recognized equivalent.
• Previous customer service, telephone support, or public safety experience may help.
• Successful candidates must have strong listening comprehension and accurate typing.

Responsabilités

• Answer incoming emergency calls and assigned nonemergency lines
• Confirm incident location and caller’s callback information
• Use approved questions to identify the nature and urgency of the situation
• Enter accurate details into call-processing or dispatch software
• Forward incident information promptly to the appropriate dispatch function
• Help distressed callers focus on essential questions and instructions
• Use approved language-access and accessibility resources when needed
• Provide authorized pre-arrival instructions only within training and certification

Description du poste

National Public Safety Careers is seeking 911 Call Takers for assignments in Alberton, MT. The role involves taking emergency and nonemergency calls, confirming locations, and documenting details for dispatch teams.

Training, certifications, and adherence to procedures are essential. Successful applicants typically have a high school diploma or equivalent, with customer service or public safety experience helpful.