Emergency Call Taker — 24/7 Public Safety Operator

Public Safety Dispatch Network; Zortman (MT); On-site; USD 40,000 - 68,000; Full time

Benefits offered by this job

Health insurance

Retirement contributions

Paid leave

Employee-assistance programs

Continuing training

Job summary

Public Safety Dispatch Network in Zortman, MT seeks 911 Call Takers to greet callers, confirm locations, document details, and determine urgency using approved questions and protocols.

You'll work in a 24-hour operations environment, may rotate shifts, weekends, holidays, and require completing background checks, training, and certifications.

Strong listening, fast accurate typing, and calm communication are essential, with opportunities for professional growth in public safety communication.

Qualifications

• Employers commonly require a high school diploma or recognized equivalent. Some vacancies accept applicants without dispatch experience.
• Strong listening comprehension, accurate typing, and clear verbal communication are essential.
• Ability to follow structured procedures as part of call-taking processes.

Responsibilities

• Answer incoming emergency calls and assigned nonemergency lines
• Confirm incident location and caller’s callback information
• Use approved questions to identify nature and urgency of the situation
• Enter accurate details into call-processing or dispatch software
• Forward incident information promptly to the appropriate dispatch function
• Assist distressed callers with essential questions and instructions
• Utilize language-access and accessibility resources when needed
• Provide authorized pre-arrival instructions within training and certification

Skills

Listening comprehension

Accurate typing

Clear verbal communication

Follow structured procedures

Education

High school diploma or recognized equivalent

Job description

Public Safety Dispatch Network in Zortman, MT seeks 911 Call Takers to greet callers, confirm locations, document details, and determine urgency using approved questions and protocols.

You'll work in a 24-hour operations environment, may rotate shifts, weekends, holidays, and require completing background checks, training, and certifications.

Strong listening, fast accurate typing, and calm communication are essential, with opportunities for professional growth in public safety communication.