911 Call Taker — Calm, Critical Public Safety (Rotating)

National Public Safety Careers; Cowgill (MO); On-site; USD 36,000 - 54,000; Full time

Job summary

National Public Safety Careers is seeking 911 Call Takers to join a Missouri-based communications team. You will answer emergency lines, verify locations, and document details for dispatch coordination.

The role requires careful listening, accurate typing, and the ability to follow structured procedures under pressure. Employees may work in rotating shifts and are expected to complete training, background checks, and required certifications as part of the onboarding process.

Qualifications

• High school diploma or equivalent required.
• Strong listening and typing skills with clear communication.
• Ability to follow structured procedures and work under pressure.

Responsibilities

• Answer incoming emergency calls and assigned nonemergency lines.
• Confirm incident location and caller details.
• Identify urgency using approved questions and enter data into software.
• Forward information promptly to dispatch and coordinate responses.
• Provide pre-arrival instructions only within training and certification.
• Maintain caller privacy and confidentiality.

Skills

Listening comprehension

Accurate typing

Verbal communication

Follow procedures

Education

High school diploma or equivalent

Tools

Dispatch software

Job description

National Public Safety Careers is seeking 911 Call Takers to join a Missouri-based communications team. You will answer emergency lines, verify locations, and document details for dispatch coordination.

The role requires careful listening, accurate typing, and the ability to follow structured procedures under pressure. Employees may work in rotating shifts and are expected to complete training, background checks, and required certifications as part of the onboarding process.