Emergency 911 Call Taker — Join 24/7 Public Safety Response

National Public Safety Careers; Roscoe (MO); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Health insurance

Retirement contributions

Paid leave

Employee assistance programs

Continuing training

Job summary

National Public Safety Careers is seeking qualified applicants for 911 Call Taker opportunities in Roscoe, MO. You will listen to callers, ask focused questions to determine needs, confirm locations, and enter details into dispatch software.

Training and certifications will be provided as part of the role. These positions may involve 24/7 coverage with rotating shifts, nights, weekends, and overtime, depending on staffing.

Qualifications

• High school diploma or recognized equivalent required.
• Previous customer service, telephone support, or public safety experience may help.
• Ability to listen carefully, type accurately, and follow structured procedures.

Responsibilities

• Answer incoming emergency calls and assigned nonemergency lines.
• Confirm incident location and caller’s callback information.
• Use approved questions to identify the nature and urgency of the situation.
• Enter accurate details into dispatch software.
• Forward incident information promptly to the appropriate dispatch function.
• Help distressed callers focus on essential questions and instructions.
• Use language-access and accessibility resources when needed.
• Provide authorized pre-arrival instructions only within training and certification.

Skills

Active listening

Typing speed

Verbal communication

Follow procedures

Education

High school diploma or equivalent

Tools

Call-processing software

Telephone headset usage

Job description

National Public Safety Careers is seeking qualified applicants for 911 Call Taker opportunities in Roscoe, MO. You will listen to callers, ask focused questions to determine needs, confirm locations, and enter details into dispatch software.

Training and certifications will be provided as part of the role. These positions may involve 24/7 coverage with rotating shifts, nights, weekends, and overtime, depending on staffing.