Emergency Call Taker — 24/7 Public Safety

Public Safety Dispatch Network; Arbyrd (MO); On-site; USD 32,000 - 46,000; Full time

Benefits offered by this job

Health insurance

Paid leave

Ongoing training

Job summary

Public Safety Dispatch Network is hiring 911 Call Takers in Arbyrd, MO. You will be the first point of contact for people in emergencies, asking targeted questions, confirming incident locations, and documenting details for responders.

Shift work is common, including nights and weekends, and training with certifications is provided. A high school diploma or equivalent is typically required, and prior customer service or public safety experience is helpful.

Qualifications

• High school diploma or equivalent required.
• Customer service or public safety experience helpful.
• Some vacancies may accept applicants without dispatch experience.

Responsibilities

• Answer incoming emergency calls and assigned nonemergency lines
• Confirm the incident location and caller’s callback information
• Use approved questions to identify the nature and urgency of the situation
• Enter accurate details into call-processing or dispatch software
• Forward incident information promptly to the appropriate dispatch function
• Provide authorized pre-arrival instructions only within training

Skills

Listening comprehension

Accurate typing

Verbal communication

Follow procedures

Education

High school diploma or equivalent

Tools

Call-processing software

Dispatch software

Job description

Public Safety Dispatch Network is hiring 911 Call Takers in Arbyrd, MO. You will be the first point of contact for people in emergencies, asking targeted questions, confirming incident locations, and documenting details for responders.

Shift work is common, including nights and weekends, and training with certifications is provided. A high school diploma or equivalent is typically required, and prior customer service or public safety experience is helpful.