911 Call Taker — 24/7 Emergency Dispatch

National Public Safety Careers; Fort Collins (CO); On-site; USD 40,000 - 55,000; Full time

Benefits offered by this job

Health insurance

Paid leave

Employee-assistance programs

Job summary

National Public Safety Careers is seeking 911 Call Taker opportunities in Roscoe, MO. Call Takers are often the first to speak with someone reporting an emergency, asking focused questions, confirming locations, and documenting information for dispatch teams.

Duties include answering calls, verifying incident details, entering data into call-processing or dispatch software, and forwarding information to the appropriate responder.

Qualifications

• High school diploma or recognized equivalent.
• Previous customer service or call-center experience may help.
• Strong listening, accurate typing, and clear verbal communication.
• Ability to follow structured procedures; assessments determine minimum scores.

Responsibilities

• Answer incoming emergency calls and assigned nonemergency lines.
• Confirm incident location and caller’s callback information.
• Enter accurate details into call-processing or dispatch software.
• Forward incident information promptly to the appropriate dispatch function.
• Provide pre-arrival instructions within training and certification.

Skills

Listening comprehension

Typing

Verbal communication

Procedural follow-through

Education

High school diploma or equivalent

Tools

Call-processing software

Job description

National Public Safety Careers is seeking 911 Call Taker opportunities in Roscoe, MO. Call Takers are often the first to speak with someone reporting an emergency, asking focused questions, confirming locations, and documenting information for dispatch teams.

Duties include answering calls, verifying incident details, entering data into call-processing or dispatch software, and forwarding information to the appropriate responder.