911 Call Taker — Public Safety Dispatcher

National Public Safety Careers; Rothville (MO); On-site; USD 32,000 - 52,000; Full time

Benefits offered by this job

Health insurance

Retirement contributions

Paid leave

Employee-assistance programs

Continuing training

Job summary

National Public Safety Careers seeks qualified candidates for 911 Call Taker roles in Rothville, MO. Responsibilities include taking emergency calls, verifying locations, and entering details into dispatch software. Training will cover required procedures and certifications.

Successful applicants typically have a high school diploma or equivalent and strong listening and communication skills. Staffing may involve rotating shifts and adherence to agency security and privacy standards.

Qualifications

• High school diploma or equivalent required or preferred.
• Customer service or call-center experience helpful but not always required.
• Strong listening skills and ability to follow procedures.

Responsibilities

• Answer incoming emergency calls and assigned nonemergency lines.
• Confirm incident location and caller's callback information.
• Use approved questions to identify nature and urgency of the situation.
• Enter accurate details into call-processing or dispatch software.
• Forward incident information promptly to the appropriate dispatch function.
• Help distressed callers focus on essential questions and instructions.
• Use approved language-access resources when needed.
• Provide authorized pre-arrival instructions only within training.

Skills

Active listening

Typing speed

Verbal communication

Procedural follow-through

Education

High school diploma or equivalent

Tools

Dispatch software

Job description

National Public Safety Careers seeks qualified candidates for 911 Call Taker roles in Rothville, MO. Responsibilities include taking emergency calls, verifying locations, and entering details into dispatch software. Training will cover required procedures and certifications.

Successful applicants typically have a high school diploma or equivalent and strong listening and communication skills. Staffing may involve rotating shifts and adherence to agency security and privacy standards.