Emergency Communications Specialist - 911 Call Taker

Regional 911 Intake Solutions; Fortine (MT); On-site; USD 36,000 - 48,000; Full time

Job summary

Regional 911 Intake Solutions in Fortine, MT seeks 911 Call Takers to handle emergency and nonemergency lines, verify locations and callback information, and document details for dispatch coordination.

Candidates should have a high school diploma or equivalent, with strong listening, typing, and verbal communication skills, and the ability to follow structured procedures. Training, certifications, and background checks are required.

Qualifications

• High school diploma or recognized equivalent.
• Customer service, telephone support, or public safety experience may be helpful; some vacancies accept applicants without dispatch experience.
• Strong listening comprehension, accurate typing, clear verbal communication, and ability to follow structured procedures.

Responsibilities

• Answer incoming emergency calls and assigned nonemergency lines.
• Confirm incident location and caller’s callback information.
• Use approved questions to identify the nature and urgency of the situation.
• Enter accurate details into call-processing or dispatch software.
• Forward incident information promptly to the appropriate dispatch function.
• Help distressed callers focus on essential questions and instructions.
• Use approved language-access and accessibility resources when needed.
• Provide authorized pre-arrival instructions only within training and certification.

Job description

Regional 911 Intake Solutions in Fortine, MT seeks 911 Call Takers to handle emergency and nonemergency lines, verify locations and callback information, and document details for dispatch coordination.

Candidates should have a high school diploma or equivalent, with strong listening, typing, and verbal communication skills, and the ability to follow structured procedures. Training, certifications, and background checks are required.