24/7 Emergency Call Taker — Start Your Public Safety Career

Regional 911 Intake Solutions; Vaughn (MT); Vor Ort; USD 38.000 - 58.000; Vollzeit

Benefits dieser Stelle

Health insurance

Paid leave

Continuing training

Zusammenfassung

Regional 911 Intake Solutions in Vaughn, MT seeks 911 Call Takers to answer emergency and nonemergency lines, verify locations, and document information for dispatch coordination. Staff may work rotating shifts and overtime per assignment, with training provided.

Applicants should have a high school diploma or equivalent and strong listening and communication skills. Prior customer service or public safety exposure is helpful, with full training and certifications offered.

Qualifikationen

• Requires a high school diploma or GED.
• Strong listening and communication skills are essential.
• Experience with customer service or public safety helps, dispatch experience is not always required.

Aufgaben

• Answer incoming emergency calls and nonemergency lines.
• Confirm incident location and caller contact information.
• Use structured questions to identify urgency and details.
• Enter information into dispatch software accurately and promptly.
• Forward incident data to the appropriate dispatch function.
• Provide pre-arrival instructions within training boundaries.
• Maintain caller privacy and confidentiality.
• Follow agency procedures and certifications.

Kenntnisse

Listening

Typing

Verbal communication

Attention to detail

Call routing

Ausbildung

High School Diploma or GED

Tools

Call-processing software

Jobbeschreibung

Regional 911 Intake Solutions in Vaughn, MT seeks 911 Call Takers to answer emergency and nonemergency lines, verify locations, and document information for dispatch coordination. Staff may work rotating shifts and overtime per assignment, with training provided.

Applicants should have a high school diploma or equivalent and strong listening and communication skills. Prior customer service or public safety exposure is helpful, with full training and certifications offered.