911 Emergency Call Taker: Rapid, Essential Public Safety

Regional 911 Intake Solutions; Gardiner (MT); On-site; USD 40,000 - 56,000; Full time

Benefits offered by this job

Health insurance

Retirement contributions

Paid leave

Employee-assistance programs

Continuing training

Job summary

Regional 911 Intake Solutions in Gardiner, MT seeks dedicated 911 Call Takers to be the first point of contact during emergencies. You will gather essential details, confirm locations, and document information for responders.

This role involves working with dispatch software, following structured procedures, and communicating clearly with callers. Training, certifications, and potential rotating shifts may apply.

Qualifications

• High school diploma or recognized equivalent.
• Previous customer service or public safety experience is helpful.
• Dispatch experience not required, some vacancies accept applicants without it.

Responsibilities

• Answer incoming emergency calls and assigned nonemergency lines
• Confirm the incident location and caller’s callback information
• Use approved questions to identify the nature and urgency of the situation
• Enter accurate details into call-processing or dispatch software
• Forward incident information promptly to the appropriate dispatch function
• Help distressed callers focus on essential questions and instructions
• Use approved language-access and accessibility resources when needed
• Provide authorized pre-arrival instructions only within training and certification

Skills

Listening comprehension

Accurate typing

Clear verbal communication

Ability to follow structured procedure

Education

High school diploma or equivalent

Job description

Regional 911 Intake Solutions in Gardiner, MT seeks dedicated 911 Call Takers to be the first point of contact during emergencies. You will gather essential details, confirm locations, and document information for responders.

This role involves working with dispatch software, following structured procedures, and communicating clearly with callers. Training, certifications, and potential rotating shifts may apply.