Emergency Call Taker – 24/7 Public Safety

Regional 911 Intake Solutions; Fort Peck (MT); On-site; USD 36,000 - 60,000; Full time

Job summary

Regional 911 Intake Solutions is seeking 911 Call Takers in Fort Peck, MT to handle emergency and nonemergency calls, verify locations, and document information for rapid response coordination.

Successful candidates will have a high school diploma and strong listening/typing skills, with training and certifications provided. The role may involve rotating shifts, including nights and weekends, to support 24‑hour operations.

Qualifications

• High School Diploma or equivalent is commonly required.
• Some vacancies accept applicants without dispatch experience.

Responsibilities

• Answer incoming emergency calls and assigned nonemergency lines
• Confirm incident location and caller's callback information
• Use approved questions to identify the nature and urgency of the situation
• Enter accurate details into call-processing or dispatch software
• Forward incident information promptly to the appropriate dispatch function
• Help distressed callers focus on essential questions and instructions
• Use approved language-access and accessibility resources when needed
• Provide authorized pre-arrival instructions only within training and certification

Education

High School Diploma or equivalent

Job description

Regional 911 Intake Solutions is seeking 911 Call Takers in Fort Peck, MT to handle emergency and nonemergency calls, verify locations, and document information for rapid response coordination.

Successful candidates will have a high school diploma and strong listening/typing skills, with training and certifications provided. The role may involve rotating shifts, including nights and weekends, to support 24‑hour operations.