Emergency Call Taker — 24/7 Critical Communications

Regional 911 Intake Solutions; Ovando (MT); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Health insurance

Retirement contributions

Paid leave

Employee-assistance programs

Continuing training

Job summary

Regional 911 Intake Solutions is seeking a 911 Call Taker in Ovando, MT. You will handle incoming emergency and nonemergency lines, verify locations and caller details, and gather information using approved questions to assess urgency.

You will document data in dispatch software and promptly relay information to the appropriate unit. Qualified candidates typically hold a high school diploma and may have prior customer-service or public-safety experience.

Qualifications

• High school diploma or recognized equivalent.
• Customer service or call center experience helpful.
• Ability to follow structured procedures and stay calm.

Responsibilities

• Answer incoming emergency calls and nonemergency lines
• Confirm incident location and caller details
• Ask focused questions to assess urgency
• Enter information into call-processing software
• Forward incident details to dispatch promptly
• Assist distressed callers with essential instructions
• Use language-access resources when needed
• Complete required training and certifications

Skills

Customer service

Active listening

Clear communication

Education

High school diploma

Job description

Regional 911 Intake Solutions is seeking a 911 Call Taker in Ovando, MT. You will handle incoming emergency and nonemergency lines, verify locations and caller details, and gather information using approved questions to assess urgency.

You will document data in dispatch software and promptly relay information to the appropriate unit. Qualified candidates typically hold a high school diploma and may have prior customer-service or public-safety experience.