Emergency Call Taker — Public Safety Dispatch

National Public Safety Careers; Berry (AL); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Health insurance

Continuing training

Job summary

National Public Safety Careers is seeking 911 Call Takers in Berry, AL. These positions involve taking emergency and nonemergency calls, verifying locations, and documenting details for dispatch coordination.

The role requires strong listening, typing accuracy, and clear communication. Training and certifications are provided; shifts may include nights, weekends, and holidays as needed.

Qualifications

• High school diploma or recognized equivalent.
• Experience in customer service, telephone support, or public safety is helpful but not always required.
• Strong listening, accurate typing, clear verbal communication, and following structured procedures.

Responsibilities

• Answer incoming emergency calls and assigned nonemergency lines.
• Confirm incident location and caller’s callback information.
• Use approved questions to identify the nature and urgency of the situation.
• Enter accurate details into call-processing or dispatch software.
• Forward incident information promptly to the appropriate dispatch function.
• Help distressed callers focus on essential questions and instructions.
• Use language-access and accessibility resources when needed.
• Provide authorized pre-arrival instructions within training and certification.

Skills

Customer service

Data entry

Phone etiquette

Listening

Verbal communication

Education

High school diploma

Tools

Dispatch software

Computer systems

Job description

National Public Safety Careers is seeking 911 Call Takers in Berry, AL. These positions involve taking emergency and nonemergency calls, verifying locations, and documenting details for dispatch coordination.

The role requires strong listening, typing accuracy, and clear communication. Training and certifications are provided; shifts may include nights, weekends, and holidays as needed.