Emergency Call Taker (24/7) — Help Save Lives by Phone

Regional 911 Intake Solutions; Gallman (MS); On-site; USD 28,000 - 42,000; Full time

Benefits offered by this job

Health insurance

Retirement contributions

Paid leave

Employee assistance programs

Continuing training

Job summary

Regional 911 Intake Solutions is seeking 911 Call Takers in Gallman, MS to handle emergency and nonemergency lines with accuracy and calm under pressure. You will verify locations, collect caller data, and relay information to dispatch teams.

This role emphasizes strong listening, precise typing, and clear communication, with training and certification guiding pre-arrival instructions and procedures.

Qualifications

• High school diploma or equivalent required.
• Strong listening and typing skills with clear verbal communication.
• Ability to follow structured procedures and work under pressure.
• Some vacancies accept applicants without dispatch experience.

Responsibilities

• Answer incoming emergency calls and assigned nonemergency lines.
• Confirm incident location and caller's callback information.
• Use approved questions to identify nature and urgency of the situation.
• Enter accurate details into call-processing or dispatch software.
• Forward incident information promptly to dispatch functions.
• Help distressed callers focus on essential questions and instructions.
• Use language-access resources when needed.
• Provide pre-arrival instructions within training and certification.

Skills

Active listening

Accurate typing

Verbal communication

Follow procedures

Education

High school diploma or equivalent

Job description

Regional 911 Intake Solutions is seeking 911 Call Takers in Gallman, MS to handle emergency and nonemergency lines with accuracy and calm under pressure. You will verify locations, collect caller data, and relay information to dispatch teams.

This role emphasizes strong listening, precise typing, and clear communication, with training and certification guiding pre-arrival instructions and procedures.